Winners of the Shepway Small Business Awards 2005
Remland Carpets were announced as one of the winnners at the Gala Awards Dinner at Saga Pavilion on Friday 22nd April 2005. You can read the judges speech below.
"The next winner is a company that has been in existence for some years now and has stayed true to its principles by putting customer satisfaction first. It has embraced new technology, but believes in the personal touch, and has maintained its place in the market place by thinking of what the customer may want rather than just offering the 'bog-standard' service that so many other businesses offer.
"There have been many challenges in the past, and no doubt fresh challenges will occur in the future but we have every confidence that they will be met in the same practical way as in the past, and that the business will still be servicing the needs of Shepway, as well as further afield in 10 years time. Because of some of the reasons already stated we have determined that the winner is……Remland Carpets."
Nick Alder
Judge Shepway Small Business Awards 2005
I would just like to thank Ryan and Ben for sorting out our carpets so well, they have done a great job and were lovely to have around.
The office looks wonderful, even the shabby office on the 3rd floor looks OK.
We are writing to thank you so much for the wonderful job you made of fitting our lounge carpet, and for the runner that we collected on Saturday.
Your service was brilliant and we look forward to you laying our bedroom carpet in June.
Once again thank you very much for your excellent service.
On behalf of the Church a very big thank you. Thank you also for your advice and the excellent fitting of the Kitchen, School room and lobby. The result is really good and the colour blends with the decor, we have received many compliments.
We have dealt with Remland Carpets on numerous occasions, during which time they have provided our business with excellent support, advice and service regarding carpet and vinyl. Their work has always been of a first class standard and the fitters have proved caring and skilled.
We have always been pleased with the workmanship, installation and clean up and we can confidently recommend Remland Carpets as a solid and reliable supplier and experts in their field.
Dear Mr Ballard
I am not a person who normally writes thank you letters but I just had to
drop you a line to tell you how pleased I have been with the service from
your staff when buying my new front room carpet. The patience that your
salesman had in helping me to pick the right colour and type was just
amazing - he did not even moan when I changed my mind about the colour at
the last minute!
The carpet fitters came when you said they would and were polite and
helpful. They fitted my underlay and grippers and made sure that the carpet
fitted perfectly. At all times they acted courteously and made sure that I
was happy with their work.
I would most definitely recommend your company to my friends and will be
returning to your shop when I have finished decorating my hall!
Again, thank you very much - the colour and quality of your carpet has made
my decorating look brilliant!
Yours
Sheila Todd
Dear Sirs,
I am writing to express my thanks to Remland Carpets for their recent work carpeting my new house here in Tonbridge.
I was trawling through the Internet one day trying to find out some information regarding new flooring and came across the Remland Website. It appeared very professional and I thought that I would try and see if you could help me with the flooring for my new property.
I sent through the dimensions online and received the quote and samples through within 24 hours. This is the sort of customer service that I appreciate and when I saw the price I was pleasantly surprised.
We decided to make a day of it and travel down from our former home in London to visit the showroom in Folkestone. The staff in store were very helpful and took us through the various options available to us, no other company had done this for us and we felt that you wanted to get the carpet right for us rather than simply make the largest profit. We had no hesitation in placing the order there and then and booked the fitting in for the day we were due to move into our new house.
The installation was faultless and the attention to detail brilliant. No mess was left and the fitters really were excellent. I would recommend Remland to anyone and will certainly be using you if and when we next move.
Kindest Regards
Will Crumble
Dear Mr Ballard,
I wanted to send you a quick note and thank you and your team, led by Chris, for the first rate fitting of the carpets at my flat above. You certainly made the operation very easy and it's a pleasure to deal with people who actually do what they say they are going to do, something that can be quite dificult to find here in London. The fact that your lads were willing to help move furniture around meant that I was more than happy to make sure they went away with a little extra beer money.
I have to say I was a little nervous in using a firm that I had found on the internet, but my comfort levels were raised by the fact that you followed up with the samples in the mail initially.
In any event many thanks for a job well done and I will certainly be using Remland again.
Kind regards
James R McKellar
Hi,
I just wanted to email to say how unbelievably impressed I am with my new carpet.
Not only is the carpet superb quality but it is fitted to perfection even in the tricky bits.
Thank you for your service and I have recommended you to 3 friends in London who all need new carpet.
Many thanks and kind regards,
Mr. Cunningham, London