Terms & Conditions

Remland Carpet Contractors Ltd accept payment by many different means, including credit and debit card.

When you place an order with Remland Carpet Contractors Ltd, you are making an offer to buy goods. We will send you an email to confirm that we have received your order. We will then check the price and availability of the goods. If we accept your order, we will email you again to confirm that a contract has been made between us. In the unlikely event that the goods are no longer available, or that we have made a pricing, or description mistake, we will advise you of this and there will be no contract between us.

A standard delivery charge of £6.95 applies to all orders placed through remlandcarpets.co.uk.

Some products may entitle customers to free delivery on their entire order - please see individual product details for more information.

Some delivery services could be made on a lorry or a van so it is assumed that the delivery address will be accessible. If there is likely to be a problem, e.g. the road is subject to a vehicle weight or width restriction, it is within a "Red route" or there are time zone restrictions for example, please inform us at the time of order to discuss alternative delivery options.

It is important to check the packaging for any visual damage to the goods on arrival. In the unlikely event that you receive damaged goods, or there are missing item(s) please make sure it is noted on the courier's paperwork. No claim for damages or wrong delivery can be made if the courier's paperwork is signed as "goods received in good condition". Any claim for damages or wrong delivery must be made in writing within 3 days of receipt of goods, failing which all claims shall be deemed to be waived.

We cannot be responsible for any consequential losses. Therefore we advise against booking fitters or installers until goods have been received and checked.

Where goods are refused on delivery that are found to be undamaged on return we reserve the right to pass on any carriage charges that we incur in returning the goods to us.

We hope that you will be pleased with your purchase. However, you can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please contact us and we will be happy to refund or exchange your goods. If you wish to return any goods they must be complete, unused, and in "as new" condition. We reserve the right to charge for the cost of returning any goods to us unless they are faulty.

If you wish to return any goods you must ensure that they are packaged adequately to protect against damage. If you have opened any boxes to examine the product we recommend that you take care with the packaging and try not to damage it as it is specifically designed for the product. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge accordingly.

If you wish to cancel your order after the initial 7 day period you must return the goods to us at your own expense.

Before you place an order it is important that you check the manufacturer's specification details for suitability of their intended purpose. If you are unsure about the suitability of the goods then please contact us before placing an order.

Remland Carpet Contractors Ltd cannot guarantee the colour/pattern matching from a computer monitor. Therefore, it is recommended you view the product in person, either in our store or via a sample which is available through our site.

Please carefully check that the carpet you receive is the correct size and colour with no visible defects. Once you cut the carpet you own it and no claims against size and colour can be considered.

Shading. All carpets and some rugs, regardless of yarn content and quality type may develop light and dark patches (sometimes refered to as "Pile Reversal"). This is caused by the uneven crushing of the pile during normal wear. This condition is know as "Shading" and cannot be prevented however well the carpet is made, it is not therefore considered a manufacturing fault. Shading in no way impairs the performance of the carpet and we cannot accept any responsibility for complaints caused by this condition.

All carpet widths are subject to a tolerance of +/- 1.25%. This conforms to British Standard No. 3655.

Opening times, contact details and our location can all be found on the Company pages of remlandcarpets.co.uk.

The information contained in this website is for general information purposes only. The information is provided by Remland Carpet Contractors Ltd and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, pricing, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Remland Carpet Contractors Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Remland Carpet Contractors Ltd take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

These conditions do not affect your statutory rights.

This website and its content is copyright of Remland Carpet Contractors Ltd.

Any redistribution or reproduction of part or all of the contents in any form is prohibited.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.