Some of the questions most frequently asked...

  1. If I order now how long does it take for the delivery?
    Please allow 3-5 working days for vinyl flooring deliveries, 5-7 working days for your Flotex & 7-10 days for any Lano products. Do bear in mind that our couriers don't deliver at weekends. If you need something quicker please email us HERE with the details.
  2. How can I get some samples?
    If you would like Flotex (or Forbo Flooring) samples please call the Samples Hotline on Free Phone 0800 731 2369. For all other samples please email us HERE. Please note that we can send a maximum of four samples, these are normally small cuttings from our own samples to give you a feel for thickness, quality and colour. Don't forget to tell us the product ID number of your sample and where you live.
  3. What type of adhesive do I need for my new flooring?
    For vinyl flooring and Flotex use our F44 adhesive or for carpets use our F3 adhesive. If you don't want to fully stick down your flooring you can always use our Double Sided Tape.
  4. Do you have any brochures available?
    Yes we do, you can download the latest brochures from us for FREE, just click HERE.
  5. Do your prices include VAT?
    Yes, all our prices include VAT at the current rate.
  6. Do you charge for delivery?
    Our standard delivery charge is £6.95, but most items on our website are delivered Free of Charge on orders over £49.00. Some smaller items however do still attract this charge. Certain areas throughout the UK (Highlands & Islands) cost a bit more. You can check by entering your postcode on the shopping basket page.
  7. Can you deliver overseas?
    Yes we can, please email us HERE with all the details of what you want and where you want the delivery to and we will get a quote from our international couriers for you.
  8. I have seen something online that I like, which way does the pattern run?
    We show all our pictures online as if you were looking at the roll laid out in front of you so the pattern will effectively run up the picture from bottom to top.
Have another question ? Just email us HERE or call us on 01303 253399 (option 1).